1. Who Are We and Who Are You?

This Privacy Policy (“Policy”) describes how BNTR Intelligence Pty Ltd and its affiliates, and any other wholly owned subsidiary (collectively “BNTR” or “we” or “our”), collect, use, disclose, and process Personal Information in connection with websites owned by BNTR (“Website(s)”), as well as its products and services (our “Services”).

This Policy applies to the following users:

• “Customers”: Organisations or individuals using our Services.
• “Website Visitors”: Organisations or individuals of legal age accessing our Website.

We do not knowingly collect personal information from anyone under the age of thirteen (13). If you become aware of any personal information shared by or on behalf of a child, please contact us using the details in the “Contact Information” section below.

2. What is Personal Information and what do we do with it?

For the purposes of this Policy, “Personal Information” refers to any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, to an identified or identifiable individual.

We collect, process, and disclose only the Personal Information required to provide our Services.

“Processing” (or “processes” or “processed”) includes any operation or set of operations performed on Personal Information, whether manually or automatically. This includes collecting, recording, organising, storing, adapting, retrieving, using, disclosing, transferring, and deleting Personal Information.

Personal Information We May Collect:

• Name
• Email address
• Job title
• Physical address
• Phone number
• Username and password associated with the Services
• Voice recordings or other biometric data associated with the Services

By using our Website or Services, you consent to the processing of your Personal Information as described in this Policy. If you do not agree with this Policy or do not wish to provide your Personal Information, please do not use our Website or Services.

If you choose to limit the Personal Information you provide, we may not be able to deliver the full scope of our Services or ensure the best experience on our Website.

3. Use of bntr Website

The BNTR Website automatically collects certain data and records it in log files. This includes:

• IP addresses
• The approximate location of your device when accessing the internet
• Browser type and operating system
• Details of your interactions with the BNTR Website, including pages visited

We use this information to improve our Website’s usability and tailor it to user needs. Additionally, your IP address helps us troubleshoot server issues, manage our website, analyse trends, and gather demographic insights.

BNTR collects this information for legitimate business purposes, including delivering better services, providing value to customers, and ensuring adequate staffing to meet demand.

4. Cookies and Tracking Technologies

BNTR provides a Cookie Notice that explains how cookies and tracking technologies are used on the BNTR Website. This notice also provides options for managing cookie preferences.

To access the notice, please click on “Cookie Notice”.

5. Sharing Information with Third Parties

We may share your Personal Information with third parties in the following situations:

Service Providers

These are companies that help us operate our business and provide our Services, including:

• Hosting, technology, and communication providers
• Language processing and data storage providers
• Security and fraud prevention consultants
• Customer support vendors
• Logistics providers for product fulfilment and delivery
• Payment processors (e.g., Stripe, Inc.). Stripe processes your payment information in accordance with their own privacy policy and terms of service.

Analytics Partners

These providers help us understand how users interact with our Services. They may collect information about:

• How users arrive at our Website
• How users navigate and engage with our Services

Authorised Third Parties

With your authorisation, we may share your Personal Information with:

• Third-party platforms available through our Services
• Social media services
• Law enforcement or regulatory authorities, where required by law

We do not sell or rent your Personal Information to third parties.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law (e.g., tax and accounting regulations). When personal information is no longer needed, we securely delete or anonymise it.

Retention Periods

• Service Provision: Personal data is retained for the duration of the customer relationship and for up to three (3) years thereafter to manage BNTR’s internal operations.
• Legal Obligations: If required by Australian law, personal information may be retained beyond account closure to meet audit, tax, or legal compliance requirements.
• User Activity: Active accounts will retain data as long as the account is active, and typically for two (2) years thereafter to address follow-up queries or claims.

We conduct periodic reviews to ensure compliance with retention policies and legal obligations.

7. User Rights 

You have the following rights under Australian privacy laws:

• Right to Access: Request a copy of the Personal Information we hold about you.
• Right to Correction: Request corrections to any inaccurate or incomplete information.
• Right to Deletion: Request the deletion of your Personal Information where there is no legal reason for its retention.
• Right to Restrict Processing: Request a temporary halt to processing your Personal Information in certain situations.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time (this does not affect the legality of prior processing).
• Right to Data Portability: Receive your Personal Information in a structured format to transfer to another service provider.
• Right to Lodge a Complaint: If you believe we have not complied with privacy laws, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

You can exercise these rights by contacting us at support@bntr.ai. We will respond in accordance with applicable laws.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will:

• Notify you via email or through our platform.
• Clearly describe the changes and how they affect you.
• Seek your consent if required under applicable laws.

We encourage you to review our Privacy Policy periodically. The latest version will always be accessible on our Website.

All changes will comply with relevant laws to ensure continued protection of your privacy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

📍 BNTR Intelligence Pty Ltd

📧 Email: support@bntr.ai