An AI-powered chatbot is a sophisticated software program powered by artificial intelligence (AI) designed to simulate human-like conversations with users. These chatbots can handle a wide range of customer service tasks, from answering frequently asked questions to assisting with sales and support issues in real-time.
By leveraging machine learning and natural language processing technologies, AI chatbots can understand and respond to user inquiries with high accuracy, providing a seamless and efficient experience for customers. This automation tool not only enhances customer satisfaction by offering instant responses around the clock but also streamlines a company’s operations by reducing the workload on human agents.
Want to know more? Read our blog ‘What is a Chatbot? A 101 Guide to Using Chatbots’
